FAQs
The answers to your questions
How do I download my purchased images?
Once you’ve completed your purchase, you’ll receive an email with a download link. This link will remain active for 30 days.
Lost access or need more time?
No problem — just email us at [email protected], and we’ll re-activate your link for an additional 30 days from your request.
Using an Apple iOS device?
Click on our iOS download guide (found in the menu) for step-by-step instructions on how to locate your downloaded images on iOS.
I’ve lost my images — can I re-download them in the future?
Yes! Your original download link remains active for 30 days after purchase.
If you need access after that period, simply email us at [email protected], and we’ll re-enable your link for another 30 days from the date of your request.
I attended an event you covered but can’t find my photos — what should I do?
Event photos are uploaded on a scheduled date, which is announced at the event and shared on our social media pages. Please check our social media for the upload date and updates.
The date has passed and you still can’t find your photos?
It’s possible we missed your vehicle. While we do our best to capture every one, occasionally we may miss a few due to factors beyond our control.
Feel free to reach out to us directly — we’ll be happy to take another look for you.
Want to make sure you’re not missed next time?
You can use our Bookings Page to reserve a 15-minute private session at selected events for a guaranteed session, with advanced access to your photos.
I placed an order on the old site, how do I download my images?
We have completed migration of all orders from our old site to this platform.
You should have received an email from Redline Media Ltd providing you with your download links. If this is not the case or your download link has expired please reach out and we will re-enable your link for a further 30 days.
How long can I access my downloads for?
Our standard policy for downloads is 30 days, we can re-activate your download for an additional 30 days upon request.
We will automatically archive your orders after 12 months of upload.
I'm hosting an event and would like you to come along, how do I reach out?
We are continously looking to add events to our diary and offer very competitive packages. If you'd like us to join you at your upcoming event, please email [email protected] and one of the team will get back to you as soon as possible.
We request that you provide us with a little bit of information in your initial email: location, dates, and event arrival/departure time.
Please be aware that we cannot attend every event within our catchment, as we get booked up quite far in advance, but we will do our upmost to attend where possible.
We look forward to working with you!
I've booked a Mini-Shoot, how do I download my included digital images?
To download your free digital images collection, click on the 3 dots on the upper right hand side of your preview page. you will find your download button there. We will email you instantly a download link where you can download your images to your device.
Our download links are actrive for 30 days, after that, you may need to request a fresh download link.